Legal
Terms of service
The agreement between you and AIRankSurge when you use our website and app.
These terms apply when you visit airanksurge.com or use the AIRankSurge app and ALXEO (together, the "Service"). By creating an account or using the Service you agree to them. If you use the Service for a company or client, you confirm you have authority to bind them.
1. The Service
AIRankSurge measures a website's visibility across Google, local search and AI answers, and ALXEO can prepare and, with your approval, make changes and verify them. We are currently running a beta. Features can change, and some integrations are in beta, in development or planned, as described on our pricing page.
2. Your account
You must give accurate information, keep your sign-in details secure, and tell us promptly if you think your account has been misused. You are responsible for activity under your account, including by people you invite.
3. Your websites and your approvals
- You may add only websites and profiles you own or are authorised to manage.
- ALXEO changes your website only in the mode you choose: Recommend (never changes anything), Approval required (waits for you), or Autopilot (only the low-risk action types you switch on). Critical changes are never made automatically.
- Before a change, we store the original value. Where an action supports it, you can roll it back. You remain responsible for keeping your own backups of your website.
- You confirm that you have the right to authorise changes to a connected site or profile.
4. Acceptable use
Do not use the Service to break the law, infringe others' rights, attack or overload any system, gain unauthorised access, scrape or resell our data, reverse engineer the Service, or publish spam, deceptive or harmful content. We may suspend access if we reasonably believe these rules are broken.
5. No guarantees about results
No one can guarantee rankings or AI citations. We measure, improve what we safely can, and verify. Search engines and AI platforms make their own decisions, and results change over time. Nothing on this site, in the product or in any report is a promise of a particular position, traffic, citation, mention or revenue.
6. AI platform observations
AI visibility figures describe the observations we recorded: the question, platform, model, date and method. Other people, places and models may see different answers. Product and platform names belong to their owners, and no affiliation or endorsement is implied.
7. Third-party services
The Service works with third parties such as Google, WordPress, Supabase, Cloudflare, OpenRouter and Stripe. Their availability, rules and changes are outside our control, and your use of them is subject to their own terms.
8. Fees, billing and cancellation
The beta is free for your first two weeks on any plan, and no payment is taken during it. We will tell you clearly what happens next before any charge. When paid plans launch: prices and limits are shown before you pay; plans are billed monthly or annually; a subscription renews each period until you cancel; and you can cancel at any time from your account or by email, with access continuing to the end of the period you have paid for. Taxes are added where required. Prices are starting prices and may change for future periods, and we will give notice before a change affects you.
9. Refunds
Monthly plans are not refundable. Annual plans can be refunded for the months not yet used, calculated pro rata, to the original payment method. The full rules are in our refund policy, which forms part of these terms.
10. Your content and our property
You keep ownership of your websites, content and business data. You give us a limited licence to process them to provide the Service. We (and our licensors) own the Service, including ALXEO, the software, the design and our guides, and we grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. Guides on AIRankLab may be quoted briefly with attribution and a link.
11. Privacy
How we handle personal information is explained in our privacy policy.
12. Availability and changes
We aim to keep the Service available but do not promise it will be uninterrupted or error-free, particularly during the beta. We may change or discontinue features, and will give reasonable notice of changes that materially affect you.
13. Disclaimer
To the extent the law allows, the Service is provided "as is" and "as available", and we disclaim all other warranties, including fitness for a particular purpose and uninterrupted operation.
Examples and demonstrations. Dashboards, scores, charts, scan results, customer scenarios, activity feeds and other product visuals shown on our website and marketing materials are illustrative examples. They use sample data, are not real customer results or live measurements, and are not a promise of any outcome. Credit allowances, plan limits and prices shown are those published on the pricing page at the time and may change as described in these terms.
14. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, traffic, data or goodwill, or for results that depend on search engines or AI platforms. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms excludes or limits any liability or any right that cannot be excluded or limited by law, including your rights under applicable consumer law.
15. Suspension and termination
You can stop using the Service and close your account at any time. We may suspend or end your access if you breach these terms, if required by law, or to protect the Service or other users. On closure we handle your data as described in the privacy policy.
16. Changes to these terms
We may update these terms. If a change is material, we will update the date above and tell you by email or in the app before it applies to you. Continuing to use the Service after that means you accept the updated terms.
17. General
These terms, with the privacy policy and refund policy, are the whole agreement between us about the Service. If a part is unenforceable, the rest still applies. Our failure to enforce a term is not a waiver. These terms are governed by the laws that apply where AIRankSurge operates, and the courts there have jurisdiction, except where consumer law in your country gives you the right to use its courts.
Contact
Questions about these terms: hello@airanksurge.com.