Company
Contact
Questions, support, billing or a request about your data: email us and a person will reply.
Support hours
Monday to Friday, 9am to 5pm Sydney time (AEST or AEDT), excluding public holidays. Email sent outside those hours is answered on the next business day. We aim to reply within two business days.
What to email us about
- Product support. Tell us the website, the page or action involved, and what you expected to happen. Screenshots help.
- Billing and refunds. Email from the address on your account. Our refund policy explains what is refundable.
- Privacy requests. To access, correct, export or delete your data, see our privacy policy and email us from your account address.
- Security reports. If you have found a vulnerability, email us with the details. Our security.txt lists the same contact. Please give us reasonable time to fix it before you share it.
- Partnerships and press. Use the same address and say what you have in mind.
Not sure where to start?
Run the free assessment at app.airanksurge.com. It shows where your business stands across Google, local search and AI answers, with nothing changed on your website without your approval.
We will never ask for your password by email or chat, and we will never ask you to pay by an unusual method. If a message claiming to be from us asks for either, forward it to us.