Legal
Refund policy
Clear rules on what is refundable, how the amount is worked out, and how to ask.
- Free beta: nothing is charged, so there is nothing to refund.
- Monthly plans: not refundable. You can cancel at any time to stop the next renewal.
- Annual plans: refundable for the months you have not used, pro rata. Months already used are not refunded.
- How you are paid back: to the same payment method you used to pay.
This policy applies when paid plans are available. It forms part of our terms of service.
Monthly plans
A monthly plan is billed each month in advance. Monthly payments are not refundable, including for a partly used month. You can cancel at any time from your account or by email. Cancelling stops future renewals, and you keep access until the end of the month you have already paid for.
Annual plans
An annual plan is billed once for twelve months. You can cancel and ask for a refund at any time. We refund the unused months and keep the months you have consumed, as follows:
- Each month, or part of a month, from your start date to the date you cancel counts as a consumed month.
- The value of a consumed month is the annual price divided by 12.
- Your refund is the annual price you paid, minus the value of the consumed months, plus a proportionate share of any tax charged on the unused part.
- You pay $120 for an annual plan.
- You cancel after 3 months and 10 days. That is 4 consumed months (the part month counts).
- Consumed value: 4 × ($120 ÷ 12) = $40.
- Refund: $120 − $40 = $80, to your original payment method.
Add-ons
An add-on follows the same rule as the way it is billed: a monthly add-on is not refundable, and an annual add-on is refunded pro rata for the months not used.
When we will refund in full
- You were charged in error or more than once for the same period.
- You were charged after you had cancelled, because of a fault on our side.
Nothing in this policy limits any rights you have under applicable consumer law, including any right to a remedy for a faulty or misdescribed service.
How to request a refund
- Email hello@airanksurge.com from the address on your account. Include the plan and the date you were charged.
- We confirm the amount and how it was worked out. We aim to reply within two business days (see support hours).
- We issue the refund to the original payment method. We do not refund to a different card, account or method, and we do not pay refunds in cash or credit. How long it takes to appear depends on your bank or card issuer.
Cancelling does not delete your data automatically
When your plan ends, your account moves to the free plan unless you ask us to delete it. See the privacy policy for how to request deletion.
Please contact us before a chargeback
If something looks wrong on a statement, email us first. We would rather fix it directly, and it is usually faster.